KYC Policies

1. KYC Policy – Verifying Your Information

To protect against potential online fraud, we reserve the right to verify your personal information — such as your name, address, age, and payment methods — at any time. This process may require you to submit relevant documents to confirm your credentials.

2. Identity Verification Documents

These verification documents generally include proof of identity, a document showing your current address (e.g., a utility bill), and the payment method you are using.

• Photo Identification: A copy of a government-issued ID, such as a passport or driver’s license, is required to process your first withdrawal. We request a clear photo of this ID to verify your identity;
• Credit/Debit Cards: Copies of both the front and back of the credit or debit card you used to fund your gaming account are required. For security, please ensure the card details are clearly visible while masking the middle eight digits on the front and the three-digit security code on the back;
• Proof of Address: This could be a utility bill or a credit card statement that clearly shows your name and address as listed on your gaming account. Please provide a recent document. If submitting a credit card statement, cover the middle eight digits for security;
• Notarized Documents: You may be required to submit documents that are certified by a notary or legal professional, ensuring the validity of the documentation provided.

3. Important Note: In some cases, depending on the payment method you used to deposit funds, we may request additional documents beyond those listed here.

4. Document Submission: You must provide the requested information within 48 hours of our request. These documents can be uploaded directly to your account. We reserve the right to withhold verification results.

5. Failure to Comply: If you refuse or fail to provide the requested documents, the Company may, at its discretion, close your account and withhold any remaining balance.

6. Document Review: If the documents you submit do not pass our security checks — such as in cases of suspected fraud, falsification, or misleading information — we will treat these as invalid and notify you accordingly.

7. Verification Timeline: The verification process may take up to 48 hours. During this period, we may restrict withdrawals from your account. The Company is not liable for any delays in processing payments that may occur as a result of this KYC review by our team.