Dispute Resolution

  1. If a Customer disagrees with the Bookmaker on any aspect of their betting arrangement — including issues like payouts, outcomes, odds, or any significant terms of the arrangement, or if the Customer considers the arrangement to be void or incomplete — the Customer agrees to address the dispute by filing a formal complaint with the Bookmaker.
  2. To initiate a pre-trial resolution, the Customer must submit a written complaint via email to the Bookmaker, detailing the alleged violation of their rights.
  3. This complaint must be submitted within 10 days from when the Customer became aware or should have reasonably become aware of the issue. Supporting documents must be included to substantiate the claim. Complaints lacking adequate grounds may be returned without review. Claims regarding bet calculations for Cyber-Live games must be submitted within 72 hours of the game’s conclusion.
  4. The Customer Support Team will provide a thorough response within 30 days of receiving the complaint. If additional information is required from the Customer, the 30-day response period will be extended until all necessary details are provided.
  5. Customers may also submit complaints through the official website at paripesa.pro.in.
  6. In cases where different sources report conflicting results for the same event or clear errors, the Company retains the right to determine the final outcome for bet settlement. In unique situations where no precedents exist, the final decision rests with the Bookmaker
  7. If the Customer believes the Company has breached its license, they may contact Curaçao eGaming (Master Licensee). However, all disputes related to payouts, account issues, delays, or technical issues should first be addressed directly with the Bookmaker.
You can fill a formal complaint with the PariPesa.

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